1. What are the license and service models, e.g., perpetual, rentals, SaaS, etc.?

Our licenses are based on the number of users, sites, and organization. eFACiLiTY® is the only application that offers unlimited sites and user licenses for large implementations.
Our licensing models are as below:
⦁ On-premise Perpetual
⦁ On-premise Rental
⦁ Cloud Hosted Rental
⦁ SaaS

2. Does eFACiLiTY® Visitor Management System support multiple Time Zones and Languages?

Yes, eFACiLiTY® Visitor Management System supports multiple time-zones catering to global business locations. It also offers multi-lingual support along with right-to-left control across the application for languages like Arabic & Hebrew. The masters can be stored in multiple languages making it most suitable for global implementations.

3. Can eFACiLiTY® Visitor Management System be implemented for multi-tenanted facilities like Business Parks, Residential & Commercial Complexes, Healthcare facilities, Schools/Universities?

Yes, eFACiLiTY® can be implemented for multi-tenanted facilities that are centrally managed for effective visitor control on-site, integrate specific security requirements for tenants, and end-customers as well. It can also be implemented in highly secured facilities where access is provided only to limited users.

Check out our implementation at one of the highly secured buildings in India: https://www.efacilityvms.com/ensuring-safe-secure-visitor-management-system-for-sbis-global-it-center-at-hyderabad/

4. Do you have a Mobile App?

Yes, we do have an eFACiLiTY® Smart Facility App, which can help hosts to pre-register visitors, approve/reject visitor appointment requests, and generates digital badges/passes for visitor entry/exit, send notifications for quick approvals, overstay alerts, and emergencies.

5. What integrations are supported by the eFACiLiTY® Visitor Management System?

eFACiLiTY® Visitor Management System is capable of easily integrating with a host of hardware, access control/turnstile, Active Directory, Single Sign-On, MS Exchange/Outlook, and third-party applications.
Below are some of the hardware integrations:
⦁ Dymo label writer
⦁ Epson plain paper printer
⦁ Brother QL label printer
⦁ Microsoft web camera, any HD web camera
⦁ CardScan business card scanner
⦁ Honeywell barcode/QR code scanner
⦁ Topaz digital signature pad, iBall touch pen
⦁ Qbic kiosk device, Android/iOS based tablet

6. How secure is the eFACiLiTY® Visitor Management System? Does it comply with the ISMS, GDPR, & HSE requirements?

eFACiLiTY Visitor Management system is fully compliant with ISO 27001:2013 requirements, the internationally recognized best practice framework for Information Security Management System (ISMS), and every version of the release is tested with ZAP, Burp suite tool to ensure the complete application security. eFACiLiTY® also follows the requirements of the global standard such as GDPR, HSE making it suitable for global implementations.

7. How customizable is the eFACiLiTY® Visitor Management System?

eFACiLiTY® Visitor Management System is highly customizable, right from branding to security & visitor badge pass printing. It can also be designed to suit your custom workflows and enterprise needs.
Note: SaaS model cannot be customized.

8. What are the hardware requirements for the eFACiLiTY® Visitor Management System?

Windows – Display monitor – Windows-based
⦁ Windows 10 with Build version 10229 & above
⦁ RAM – 2 GB (Min)
Camera specification required for scanning Barcode/QR code
⦁ Camera 8.0 Mega Pixel and Above
⦁ Camera with digital zooming capacity (Auto Focus)
⦁ Camera with flashlight
Kiosk Device:
⦁ Programming: API HTML5/SMILAndroid SDK
⦁ CPU: ARM Quad-Core 1.6 GHz and above
⦁ Memory: 2 GB and above
⦁ Storage: 8 GB and above
⦁ Size: 10″ and above
⦁ Resolution: 1280 x 800
⦁ IO Interface: Ethernet/USB/WLAN
⦁ Camera: 5 MP and above with Autofocus feature
⦁ Operating System: Android version 5.0 and above
⦁ NFC Enabled: If NFC Authentication is required
⦁ Android version: Google Android 5.1
⦁ iOS version: iOS 8.0 and higher

Smart Phone:
⦁ 1 GB RAM
⦁ Dual-Core Processor
⦁ 5 MP and above Rear Camera
⦁ Google Android 4.0.3* & higher, iOS 8.0 & higher
* App notifications may not function properly on Google Android versions less than 5.1

Camera specification required for scanning Barcode/QR code
⦁ Camera 8.0 Mega Pixel and Above
⦁ Camera with digital zooming capacity (Auto Focus)
⦁ Camera with flashlight

As required, only for On-premise implementations:
OS: Windows Server 2016 Standard & R2 Editions, Windows Server 2012/2008 (Standard & R2 Editions)
Note: Based on business requirements and workflow, the device required for implementation will vary.

9. Does the system support bulk/group visitor appointments?

Yes, the eFACiLiTY® Visitor Management system supports bulk/group visitor appointments. It enables the host to upload/import visitor data in bulk to ensure planning for group visitors by generating e-passes, avoiding queues.

10. Does eFACiLiTY® have the provision to blacklist/watchlist?

Yes, eFACiLiTY® Visitor Management System has the provision to integrate blacklist/watchlist visitors by maintaining a list along with the reason for blacklisting against their appointments. When a visitor tries to enter the premises, the system will check the user profile details against blacklist records and when a match is found, it raises an alert and the visitor will be denied access to the facility.

11. What types of system alerts/notifications are supported by the application?

Below are the alerts/notifications supported by eFACiLiTY® Visitor Management System:
⦁ Blacklist verification with facial recognition
⦁ Automated threat alerts
⦁ Visits overstay/extend alerts
⦁ Email, SMS, push/app notifications, host notifications, & emergency alerts

12. How can eFACiLiTY® Visitor Management System optimize the visitor screening process post-COVID-19?

eFACiLiTY® Visitor Management System optimizes your visitor screening process during/post the pandemic by incorporating the below workflow when a visitor visits the organization.
⦁ Allow visitors to declare their travel history, health information using customized forms before sign-in
⦁ Temperature and other information capture for all visitors at the entry points
⦁ Contactless entry/exit with a digital visitor pass with QR code for quick verification
⦁ Real-time visitor movement tracking to trace contacts through integration with access control, Bluetooth devices

13. How does contactless check-in work in the eFACiLiTY® Visitor Management System?

eFACiLiTY® Visitor Management System provides visitors with contactless and safe check-in through QR code scanning via a mobile device. The visitor can quickly scan the QR code at the security desk, generate an e-pass, and enter the premises for the appointment.